At each point of time in a decade, comes a new revolution that can stir up the existential system and usher in a whole new paradigm shift for entire populaces. The new revolution has come for India and is here to stay. With India integrating its place in the globalized world through rapid strides in digital transformations, change is consequential.
Both the Public and Private sectors are effectively deploying Digital technologies in order to increase their efficacies and transform business processes to deliver greater value to its stakeholders. With expectations of weeding out black money in the Indian economy, a foreseeable target of 25 billion transactions has been set to achieve by March 2018 by the Government of India. With Cloud Computation, big data analytics, customizable social media platforms, automation and the Internet of Things (IoT), a Digital India has the potential to lead to a truly connected India and enable real time responses that commit to a better future with sustainable ideas.
In its efforts to adapt as per situation and time, The Government of India introduced a lot of policy changes and new technologies into executive administration over the past 3 years that have put on display the efficient delivery of public services through improvisations in the government-citizen interaction. Last year’s introduction of the Demonetization policy was one of the biggest changes with respect to promoting digital currency and paperless transactions. Cashless transactions were trending with the government’s BHIM mobile app going up the ranks of applications dealing with online transactions. Plausible policy ramifications, the government could have indulged in were better implementation with regard to inter convertibility, widening of the tax net, and intensive stage-based planning. Another example of Government’s efforts to digitalize the Indian Economy was the Mobile Seva project which improved access to public services and has also made cloud as the premium platform for efficient computation of resources and deployment of an application. Platforms like the MyGov.in platform are being used by many departments to solicit views of all stakeholders on programmes and e-Governance is being touted as the next remedial solution.
Experts are convinced that Smartphones are the beginning of what is touted as the next “Great Indian Revolution” and that major impediments such as digital access and illiteracy are being tackled under the Digital India programme. By exploiting advantages of automation to its fruition, government processes are being been re-engineered to streamline service dispensing. By analysing patterns in citizen demand for various services and delivery mechanisms, cloud computing and Big Data analytics can lead such a revolution to the fore. Missions such as the Smart cities can put to use the practical applications of IoT to seamlessly connect urban infrastructure and enhance standards of living. With eyes set on an end-to-end transformation of the entire business processes, connecting the dots and establishing a link between the Executive organ and Public interface is essential for the years to come. Investments from capable leaders in the private sector also have immense potential.
The primary beneficiaries of the entire processes, citizens need to enhance their digital literacy for these programmes to auger well for successful outcomes. The Indian Government in its pathway to transformation will have to charter an unexplored journey and face challenges in their entirety. Challenges such as developing workforce skills and putting in place competent leadership, channelizing the taxpayers’ money and investing after appropriation of market-risks, addressing Internet security concerns and investing time in imbibing a digital culture.
As someone said, “Our intuition about the future is linear. But the reality of information technology is exponential, and that makes a profound difference. If I take 30 steps linearly, I get to 30. If I take 30 steps exponentially, I get to a billion.” Let us all dream of a Digital India where access to information knows no barriers and digital divide is bridged.
By Anirudh Singla